Data Centre, Network & POP Maintenance Notice – Thu evening & Friday, March 21st/22nd 2019

During the evening of Thursday, March 21st from 9pm that night (through to 6am on Friday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Thursday, March 21st 2019 through to 6am on Friday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

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Data Centre, Network & POP Maintenance Notice – Sat evening & Sunday, March 9th/10th 2019

During the evening of Saturday, March 9th from 9pm that night (through to 6pm on Sunday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Saturday, March 9th 2019 through to 6pm on Sunday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

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Marketing & Sales Director position available

Network Presence has a profitable growth program established in the business and we’re ready to scale this through building a Sales and Marketing capability within the business.

We’re looking for someone to join our loose and remote work based team.
You don’t need to be in Adelaide or Sydney where we’re mostly based in Australia, we’re here for you to do what you know to do for us and will support you in all ways possible and needed for you to do that for us.

Equity and Salary is available for a proven performer in the IT/Telco/Cloud Market and please see my LinkedIn post on this opportunity with us here at Network Presence.

Please contact me (Richard) by email via admin AT networkpresence.com.au or on LinkedIn if you’re interested in working with us.

Regards,

Richard.


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VPS Hosting Platform Upgrades for 2019

This year we’re upgrading a number of our VPS Hosting Nodes in our Sydney and Adelaide POPs. These Upgrades entail new hardware for many customer VPS and at some point in this process VPS will need to be stopped on their old node and started on the new one.

To these ends we’ve got a number of new server platforms online in Sydney and more coming in March, and customers are being migrated to them as requested or required by their usage profiles.

There’s also new servers coming online in our Adelaide POP, along with more network capacity for that location.

Progressively over the months of early to mid 2019, we’ll let customers know when/whether the upgrades affect their VPS at Network Presence.

FYI and enjoy the new, faster, VPS Hosting at Network Presence, regards,
Richard.

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Data Centre, Network & POP Maintenance Notice – Wed evening & Thu morning, February 6th/7th 2019

During the evening of Wednesday, February 6th from 9pm that night (through to 6am on Thursday morning) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Wednesday, February 6th 2018 through to 6am on the Thursday morning, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise. During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

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Node 16 & Sydney Router Upgrades

During the evening of Tuesday, November 27th from 9pm that night (through to 7am on Wednesday morning) we will be performing upgrades to the hosting server known as “Node 16” in Sydney, as well as one of our many border routers of Network Presence in Sydney, Australia.

Update: These works went well on the night and during the days afterwards we found a kernel setting that was required for these upgraded Nodes, which was in-place by Monday December 3rd.

Customers with services (VPS) on the affected hosting platform(s) to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time, and specifically the short cutovers between routing upgrades that’ll affect a small segment of our Sydney based VPS customers.

This Maintenance Window starts from 9pm Sydney time on the evening of Tuesday, November 27th 2018 through to 6am on the Wednesday morning, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise. During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

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Data Centre, Network & POP Maintenance Notice – Wed evening & Thu morning, November 14th/15th 2018

During the evening of Wednesday, November 14th from 9pm that night (through to 6am on Thursday morning) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Wednesday, November 14th 2018 through to 6am on the Thursday morning, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise. During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

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Upgrades for Adelaide POP – October 2018

While we’ve been pleasantly surprised by the uptake of our Adelaide VPS Plans, we’re putting more VPS hosting capacity online there soon from this week in October 2018, to keep up with demand and usage there in Adelaide.

So from Tuesday to Sunday October 16th to 20th, 2018, we’ll be bringing on extra capacity for our Adelaide KVM VPS Plans from shop.networkpresence.com.au

Some existing customers in Adelaide will be offered migration to the new VPS Node there and we’ll contact relevant customers on that soon.

FYI,
Richard.

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Tuning cPanel TLS for SMTP incoming email reception

Newer versions of the WHM/cPanel software often has default SSL/TLS settings in its Exim based mail server that will reject connections from some Internet hosts on the standard SMTP port (port 25) with an error like:

TLS error on connection from … (SSL_accept): error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol

If this is happening, you can “dial down” the default SSL/TLS settings of cPanel’s Exim mail server through logging into your WHM site as its ‘root’ user, going to WHM -> Service configuration -> Exim Configuration Manager page and in the Find: field type “ssl”.
You’ll then see some items in the Security section of this configuration and you should set the following:

Allow weak SSL/TLS ciphers = On

Require clients to connect with SSL or issue the STARTTLS command before they are allowed to authenticate with the server = Off

Options for OpenSSL = +no_sslv2 +no_sslv3

And then Save those updates.

This returns cPanel’s Exim mail server to older settings more compatible with much of the Internet’s email traffic.

FYI,
Richard.

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How to upgrade from Ubuntu 16 or 17 to 18

VPS Customers running Ubuntu 16 or 17 can upgrade to their latest OS version, being Ubuntu 18.04 currently, with the following commands run as the root user:

apt-get update && apt-get upgrade

Then set ‘Prompt=normal’ in /etc/update-manager/release-upgrades and run (as root, preferably on your VPS Console (access to which we provide)):

do-release-upgrade

And answer Y or let it proceed with defaults.

Finally, reboot into your new upgraded kernel and system.

FYI,
Richard.

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