Network Presence Blog

We’ve released an updated CentOS 9 templated OS image and it’s now available for all customers to Reimage/Reinstall their VPS at networkpresence.com.au

We’ve seen some customers with this issue, where after a reboot on a current version of cPanel, the MySQL server won’t start fully and keeps crashing with logs like:

2024-07-08T00:03:13Z UTC – mysqld got signal 11 ;
Most likely, you have hit a bug, but this error can also be caused by malfunctioning hardware.
BuildID[sha1]=539914406f129270c6bd39a48640d0f1eeecc1af
Thread pointer: 0x0
Attempting backtrace. You can use the following information to find out
where mysqld died. If you see no messages after this, something went
terribly wrong…
stack_bottom = 0 thread_stack 0x100000
/usr/sbin/mysqld(my_print_stacktrace(unsigned char const, unsigned long)+0x41) [0x213f031] /usr/sbin/mysqld(print_fatal_signal(int)+0x397) [0xffa557] /usr/sbin/mysqld(handle_fatal_signal+0xa5) [0xffa615] /lib64/libpthread.so.0(+0x12d20) [0x7fee37433d20] /usr/sbin/mysqld(Validate_files::check(__gnu_cxx::__normal_iterator > > const&, __gnu_cxx::__normal_iterator > > const&, unsigned long)+0x909) [0x218ddb9] /usr/sbin/mysqld(std::thread::_State_impl > > const&, __gnu_cxx::__normal_iterator > > const&, unsigned long)>, __gnu_cxx::__normal_iterator const, std::vector, /lib64/libstdc++.so.6(+0xc2b23) [0x7fee361b4b23]
/lib64/libpthread.so.0(+0x81ca) [0x7fee374291ca]
/lib64/libc.so.6(clone+0x43) [0x7fee357bb8d3]
The manual page at http://dev.mysql.com/doc/mysql/en/crashing.html contains
information that should help you find out what is causing the crash.

We’ve been in-touch with cPanel about this and here’s the solution/fix:

On a terminal session as root to your cPanel VPS, run:

yum downgrade mysql-community-*

Then your MySQL server should restart and run ok.

This is a known bug in this version of MySQL and cPanel recommend you lock your MySQL server version at this release for a while with commands like:

dnf install python3-dnf-plugin-versionlock
yum versionlock mysql-community-*

FYI,
Richard.

We’ve released an Ubuntu 24.02 templated OS image and it’s now available for all customers to Reimage/Reinstall their VPS at networkpresence.com.au

There’s a recent issue with cPanel that sometimes results in a page listing “plugin error – Analytics: plugin not found” when you login to your WHM site.

The solution is to run the following when logged into your VPS as the root user:

yum –disablerepo=”*” –enablerepo=”cpanel-plugins” install cpanel-analytics

This is documented on a few sites of cPanel, see the following:

https://support.cpanel.net/hc/en-us/articles/22914964338327-WHM-fails-with-plugin-error-Analytics-plugin-not-found

https://support.cpanel.net/hc/en-us/community/posts/22915528611223-Analytics-Plugin-Error

We’re happy to help any customers experiencing this issue to apply the fix listed above, please email help AT networkpresence.com.au

FYI and regards,
Richard.

We’re emailing our cPanel VPS customers who haven’t upgraded to the latest Linux and cPanel software, given cPanel’s end of life for older Linux versions is coming up in July 2024.

We’ve helped many customers upgrade and migrate their cPanel VPS to the latest Linux and WHM/cPanel software through our cPanel Backup and Upgrade product and service – where we provide a new latest software cPanel VPS and migrate your cPanel Accounts to that new VPS, then bring your existing cPanel VPS IP Address over to the new VPS.

This means you the cPanel based Web Hoster don’t need to change a thing and you get on to the latest cPanel software environment (and we move all our cPanel VPS customers to NVMe based storage for best site performance).

If you’d like your cPanel VPS upgraded, please get in-touch, regards,
Richard.

We’ve installed and configured a “Console” service for VPS customers, where you can connect and use either Microsoft Remote Desktop for Windows based VPS, or SSH for other VPS, as well as the VNC based console of your VPS (all KVM VPS Plan types ordered through our www website).

This site is https://console.networkpresence.com.au and we’ve auto-created logins for currently active VPS, where the login username is your VPS “name” as we know it and the login password is your VPS VNC Password, with the “-” character added and then your account’s email address (unless you’ve updated it, this is the email address you used when you ordered your VPS).

When logged in with those credentials, you’ll see icons available for RDP, VNC and SSH to your VPS.

If you have problems login into the Console site, please email us help @ networkpresence.com.au

We’ll be adding this functionality into our VPS Management pages soon as well.

We’ve filled the currently available HDD based storage arrays in our Sydney POP, and given we prefer not to put more HDD drives online in Sydney, we’ve set our HDD based VPS Plans on our websites to provision at our Adelaide POP by default from mid March 2024.

February 1st saw Gmail require better email validation and authority to send email criteria, specifically being SPF records (this has been a long term recommendation/requirement) but also now DKIM and finally DMARC DNS entries as well to ensure email sending into Gmail (and of course Microsoft/Office/Outlook) based email addresses & hosted domains.

We’ve now deployed updated SPF entries, plus DKIM and DMARC DNS entries and use for our networkpresence.com.au domain, and we’ve also done so for some customers that email from within our domain that we’re aware of, or who have asked for specific DNS entries within our domains.

VPS Customers are welcome to contact us to load their own DKIM or SPF DNS records within networkpresence.com.au that their VPS and mail server environments may require.

We’re also happy to help customers install and configure DKIM in their mail server environments (eg: in cPanel, or the various Linux flavours) and please contact us by email (admin@networkpresence.com.au) to book such work (and backups beforehand, snapshots before the work time, etc).

FYI and regards,
Richard.

cPanel themselves provide us with a license pricing level for a single cPanel Account within an cPanel VPS.

Accordingly, we’ve updated our entry level & lowest cost cPanel VPS Plan with this license, so if you need all the features of WHM/cPanel, but just for a single site or cPanel User, then our “cPanel #0” VPS Plan provides just this, at a great price point.

We’ve got our own Microsoft Operating Systems Licensing access and that’s what is provided via our Windows OS Add-ons and options for our VPS Plans.

Windows as an operating system uses more resources per unit of time than equivalent Linux based operating systems and this product’s pricing has some baseline of providing extra resources to accommodate Windows as the VPS operating system.

Please use our Windows OS Add-on to add Windows to your VPS Orders or anytime you want to use the range of Window operating systems for your VPS.