Sydney Data Centre, Network & POP Maintenance Notice – Saturday evening through to Sunday, Nov 23rd – 24th 2019

During the evening of Saturday, November 23rd from 6pm that night (through to Noon on Sunday November 24th) we will be performing upgrades to selected hosting server platforms & one of our network uplinks of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 6pm Sydney time on the evening of Saturday, November 23rd 2019 through to Noon on Sunday November 24th, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Sydney Data Centre, Network & POP Maintenance Notice – Saturday evening through to Sunday, Nov 23rd – 24th 2019

Sydney POP Upgrades – Q4 2019

As the next part of our 2019 Upgrades mentioned earlier in the year we’ve got some upgrades ready for the remaining aging KVM Nodes in Sydney.

Accordingly, a few of them will be upgraded during our coming Sydney POP Maintenance Works at the end of October 2019, and they’ll be further upgraded in 2020 to grow our Sydney POP.

Node 3, 13, 14, 19, 20, 26, 33, 40, 50, 60, 70 will experience downtime as we do these upgrades in late October 2019 and customers on those Nodes may be emailed advisory notices.

More upgrades and services/capabilities are due to be rolled out in Q4 ’19 and onwards, keep in touch.

Regards,

Richard.

Posted in Sales | Comments Off on Sydney POP Upgrades – Q4 2019

Sydney Data Centre, Network & POP Maintenance Notice – Saturday evening through to Sunday, Oct 26th – 27th 2019

During the evening of Saturday, October 26th from 6pm that night (through to Noon on Sunday October 27th) we will be performing upgrades to selected hosting server platforms & one of our network uplinks of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 6pm Sydney time on the evening of Saturday, October 26th 2019 through to Noon on Sunday October 27th, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Sydney Data Centre, Network & POP Maintenance Notice – Saturday evening through to Sunday, Oct 26th – 27th 2019

Adelaide Data Centre, Network & POP Maintenance Notice – Friday evening through to Sunday, Oct 11 – 13th 2019

During the evening of Friday, October 11th from 9pm that night (through to 6pm on Sunday October 13th) we will be performing upgrades to selected hosting server platforms & one of our network uplinks of Network Presence in Adelaide, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Adelaide time on the evening of Friday, October 11th 2019 through to 6pm on Sunday October 13th, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Adelaide during these works, though redundant routing will be utilised during these works.

Our Sydney POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Adelaide Data Centre, Network & POP Maintenance Notice – Friday evening through to Sunday, Oct 11 – 13th 2019

Data Centre, Network & POP Maintenance Notice – Friday evening through to Sunday, Sept 27th – 29th 2019

During the evening of Friday, September 27th from 9pm that night (through to 6pm on Sunday September 29th) we will be performing upgrades to selected hosting server platforms & one of our network uplinks of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Friday, September 27th 2019 through to 6pm on Sunday September 29th, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Data Centre, Network & POP Maintenance Notice – Friday evening through to Sunday, Sept 27th – 29th 2019

Charging for VPS “By The Hour” of Runtime

We’re constantly innovating, internally or for customers, and we now have our “Pay By the Hour” for VPS runtime product released in the form of ‘VPS Options’, with this functionality deployed in a ‘public beta’ at this product’s initial launch.

Our “Per Hour Charging” for VPS means that customers can purchase a VPS product on our website and once provisioned, they can fund its ongoing operation (runtime, where the VPS is booted and online) through the purchase of our “Cloud Credits” products, which provide a ‘Credit Balance’ from which the hourly operation of VPS services can be funded. In order to interoperate with our Paypal based payment method, we continue to have a base VPS monthly fee, funded via Paypal Subscriptions.

Cloud Credits are currently set at 1 Cent in value, so 100 Cloud Credits of credit for your VPS is purchased with just $1 of Cloud Credits on our website, and we have a 1000 ($11 inc GST), 5000 ($50 inc GST) and higher Cloud Credits products on our website to provide for the funding of VPS which are charged for “by the hour” of the VPS runtime, and these extra Cloud Credits products can be purchased with a once-only Paypal payment (not the default Paypal subscription which creates a monthly recurring payment) through our checkout process. We also offer discounts for larger up-front Cloud Credit purchases, so you can purchase 5000 Cloud Credits for $50, and still use them at the $1/Credit rate.

Please do note that all our listed prices are in Australian Dollars and include the Australian GST.

You can view your VPS available Cloud Credits and its Runtime stats in the web-based VPS Management ‘Usage’ pages for that VPS. Our API will report your Cloud Credit balance and other runtime relevant information soon this coming week now too.

VPS that are ‘stopped’ don’t incur any Cloud Credits while they aren’t running, but still have their VPS Plan’s “minumum monthly spend” charged (which is typically between 50% (for cheapest VPS Plans) to 10% of their full month runtime cost) which funds the VPS’ resources allocated and available on a monthly recurring basis, even when the VPS is stopped or not running.

The base monthly fee for a Runtime VPS Plan does include some Cloud Credits, currently at the rate of 50% of the value of the VPS Plan’s monthly fee. eg: If your Runtime based VPS Plan is $5/month minimum cost, then you’ll get 250 Cloud Credit each month to fund that VPS runtime included with the monthly fee.

VPS that have run out of Cloud Credits are shutdown soon after their last funded period of runtime, and suspended from running/being started until their Account has Cloud Credits available again.

I’ll post more information and such about our Pay By The Hour of Runtime VPS Options and product available across our VPS Plans.

FYI and regards,
Richard.

Posted in Sales | Comments Off on Charging for VPS “By The Hour” of Runtime

Upgrades for Adelaide POP – July 2019

Following good growth of our Adelaide VPS and Custom Hosting POP, we’ve now signed for a significant network and rackspace hosting capacity upgrade for our Adelaide POP, which will more than double its network and other capacities (rack space, power etc).

These capacity increases in Adelaide will come online in August and September 2019, as soon as the Telco and other suppliers can provision them for us.

Regards,
Richard.

Posted in Sales | Comments Off on Upgrades for Adelaide POP – July 2019

Data Centre, Network & POP Maintenance Notice – Saturday evening August 10th/11th 2019

During the evening of Saturday, August 10th from 9pm that night (through to noon on Sunday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Saturday, August 10th 2019 through to Noon on Sunday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Data Centre, Network & POP Maintenance Notice – Saturday evening August 10th/11th 2019

Data Centre, Network & POP Maintenance Notice – Saturday evening June 29th/30th 2019

During the evening of Saturday, June 29th from 9pm that night (through to 9am on Sunday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Saturday, June 29th 2019 through to 9am on Sunday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

Posted in Sales | Comments Off on Data Centre, Network & POP Maintenance Notice – Saturday evening June 29th/30th 2019

Node 6 SSD Disk Array Failure – June 9th 2019

On Sunday June 9th 2019 a single SSD drive in a multi-drive mirrored disk array entered an error state and we were notified of that. Being in the Data Centre at the time, we accessed spare drives there and shutdown Node 6 and replaced that single failed drive. When Node 6 came back online however, all drives in its local SSD array were not powering up.

In short, though only 1 disk errored in a way that was visible to us, all its drives had failed and would not power back up.

This has resulted in all SSD based disk data on Node 6 to be irrecoverably lost.

As Node 6 was one of our older VPS Hosting Platforms, it didn’t have a lot of customers on it and we’re now emailing all customers that had services on Node 6 to advise of the loss of their VPS data and present them with options, which include of course our SLA based refund of 25% of their monthly fees for the current month.

Customers who had made use of our VPS Management Backup service (available to all customers) have already been restored to other Nodes and were back online on the day of the disk array and Node 6 failure, however unfortunately most customers on Node 6 had not made use our freely available VPS Backup/Restore capability.

If you are an affected customer on Node 6, please reply to our email to you to followup on options available.

We’re terribly sorry for this data loss event and we will be changing our maintenance programs for these older VPS Hosting Plattforms as we proceed with this year’s major platform update procedure and for when a single disk error is found in a multi-disk array.

FYI and regards,

Richard.

Posted in Sales | Comments Off on Node 6 SSD Disk Array Failure – June 9th 2019