Network Presence Blog

On Sunday June 9th 2019 a single SSD drive in a multi-drive mirrored disk array entered an error state and we were notified of that. Being in the Data Centre at the time, we accessed spare drives there and shutdown Node 6 and replaced that single failed drive. When Node 6 came back online however, all drives in its local SSD array were not powering up.

In short, though only 1 disk errored in a way that was visible to us, all its drives had failed and would not power back up.

This has resulted in all SSD based disk data on Node 6 to be irrecoverably lost.

As Node 6 was one of our older VPS Hosting Platforms, it didn’t have a lot of customers on it and we’re now emailing all customers that had services on Node 6 to advise of the loss of their VPS data and present them with options, which include of course our SLA based refund of 25% of their monthly fees for the current month.

Customers who had made use of our VPS Management Backup service (available to all customers) have already been restored to other Nodes and were back online on the day of the disk array and Node 6 failure, however unfortunately most customers on Node 6 had not made use our freely available VPS Backup/Restore capability.

If you are an affected customer on Node 6, please reply to our email to you to followup on options available.

We’re terribly sorry for this data loss event and we will be changing our maintenance programs for these older VPS Hosting Plattforms as we proceed with this year’s major platform update procedure and for when a single disk error is found in a multi-disk array.

FYI and regards,

Richard.

During the evening of Friday, June 7th from 9pm that night (through to 6pm on Sunday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Friday, June 7th 2019 through to 6pm on Sunday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

The upgrades this year to our various VPS Hosting Nodes (first mentioned at http://blog.networkpresence.co/?p=8952 ) is going well and gets a boost in June to August with a number of new and faster VPS Nodes coming online in the coming months, as some of our older Nodes geta a well earned retirement.

This has already happened to over 75% of the Node at our Adelaide POP and 20% of the Nodes in our main Sydney POP, and it’s now time for more new Nodes to come online in Sydney.

To action this we have some Data Centre Scheduled Maintenance works coming up in Sydney in June and through July and August and we’ll post the usual notices of them here as they are scheduled. Impacted customers will be emailed individually as well to notify them in advance of these upgrades to their relevant VPS Nodes.

We’re excited by these upgrades which already have shown to yield excellent performance increases for relevant customers on the newer Nodes and the general VPS client base in Sydney will see more of these faster Nodes in the coming months now.

Regards,
Richard.

During the evening of Thursday, March 21st from 9pm that night (through to 6am on Friday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Thursday, March 21st 2019 through to 6am on Friday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

During the evening of Saturday, March 9th from 9pm that night (through to 6pm on Sunday) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Saturday, March 9th 2019 through to 6pm on Sunday, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise.
During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.

During the evening of Wednesday, February 6th from 9pm that night (through to 6am on Thursday morning) we will be performing upgrades to selected hosting server platforms of Network Presence in Sydney, Australia.

Customers with services (VPS) on the hosting platforms to be upgraded may be emailed advisory notices, and this is a general notice related to other ancillary upgrades and Infrastructure Maintenance being performed during this scheduled window of time.

This Maintenance Window starts from 9pm Sydney time on the evening of Wednesday, February 6th 2018 through to 6am on the Thursday morning, and I’ll be personally contactable by phone & online during and after these works in-case there’s any issues that arise. During this Maintenance Window, selected network or server equipment will be worked on, upgraded and restarted. Works will be completed as quickly as possible (and where possible, timing information will be in emails to affected customers) and restarts are short service interruptions only, while upgrades may incur longer service interruptions.

This will incur outages to selected hosting services of Network Presence in Australia during this off-peak scheduled works period.
In addition, there may be some impact (short 5-10 minute periods) to the general Internet Connectivity of portions of Network Presence in Sydney during these works, though redundant routing will be utilised during these works. Our Adelaide POP is unaffected by this Maintenance Notice and works.

Progress updates during the works will be posted to our Operations Twitter Feed at https://twitter.com/netpresops

FYI and regards,
Richard.